Client Service: Multistate Legal Ethics Quiz

"Client Service - The Ethical Case for Keeping Clients Satisfied Online, self-study Legal Ethics MCLE credit for California Attorneys

INSTRUCTIONS: Read the article Client Service - The Ethical Case for Keeping Clients Satisfied Online and answer the following 20 questions for 1 hour of self-study MCLE ethics credit. Answers to these questions will be found in the article."

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Client Service: Multistate Legal Ethics Quiz

Question 1 An overwhelming majority of clients will never complain to their lawyer if they receive poor client service.:

True

False

Question 2 Many lawyers overestimate the importance of their expertise as a factor when clients decide who to retain.:

True

False

Question 3 Most Fortune 1000 clients are satisfied with the service they receive from law firms.:

True

False

Question 4 There is a disconnect between lawyers and their clients regarding their respective perceptions of the level of service that lawyers provide to clients.:

True

False

Question 5 There are no national law firms that are generally acknowledged to have a great reputation for client service.:

True

False

Question 6 Lawyers can always control the results of the matters that they work on.:

True

False

Question 7 Clients rarely have the time or the ability to intelligently evaluate the quality of a legal brief.:

True

False

Question 8 Client service is important because it is the only thing when representing a client that the lawyer has complete control and the client can evaluate.:

True

False

Question 9 Very few ethics complaints relate to client service.:

True

False

Question 10 Lawyers have no ethical obligation to communicate well with their clients.:

True

False

Question 11 Rule 4-200 of the CA Code of Professional Conduct governs fees.:

True

False

Question 12 The key to providing great client service is to effectively manage the expectations of clients.:

True

False

Question 13 It is never a good idea to ask clients what outcome they expect when representing them. The only thing that is important is that the lawyer tell the client the result he/she expects.:

True

False

Question 14 Clients do not care about things such as parking convenience.:

True

False

Question 15 "Cheerleader" lawyers only tell clients what clients want to hear.:

True

False

Question 16 "Chicken Little" lawyers are usually the most successful.:

True

False

Question 17 Lawyers should never ask their clients how soon they expect their phone calls to be returned.:

True

False

Question 18 Hardly any General Counsels believe that law firms pad their bills.:

True

False

Question 19 Using budgets is one frequently used method to manage a client's expectation regarding fees. :

True

False

Question 20 Simply being a smart lawyer doesn't guarantee success; strong interpersonal skills can often be critical to a lawyer's success.:

True

False

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Client Service: Multistate Legal Ethics Quiz

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