Client Service: Multistate Legal Ethics Quiz

Client Service - The Ethical Case for Keeping Clients Satisfied

Online, self-study Legal Ethics MCLE credit for California Attorneys

INSTRUCTIONS: Read the article Client Service - The Ethical Case for Keeping Clients Satisfied Online and answer the following 20 questions for 1 hour of self-study MCLE ethics credit. Answers to these questions will be found in the article."

State Bar of California MCLE Certificates of Completion will be issued after the quiz materials on this page are completed and returned to Internet For Lawyers, along with your payment by check or credit card. Once received, Internet For Lawyers staff will verify your submission and issue those Certificates of Completion as appropriate.

CALIFORNIA: Internet For Lawyers certifies that this activity has been approved for MCLE credit by the State Bar of California in the amount of 1 hour of Legal Ethics self-study credit. Internet For Lawyers is a State Bar of California approved MCLE provider.

ARIZONA: The State Bar of Arizona does not approve or accredit CLE activities for the Mandatory Continuing Legal Education requirement. This activity may qualify for 1 hour of self-study credit toward your annual CLE requirement for the State Bar of Arizona, when used in conjunction with materials available on this site. This includes ZERO hours of professional responsibility.

WEST VIRGINIA: As a member in good standing of the Association of Continuing Legal Education (ACLEA), Internet For Lawyers is recognized as an "Approved Provider" by the West Virginia State Bar. This activity qualifies for 1 hour of credit toward your annual CLE requirement under the West Virginia Rules for Mandatory Continuing Legal Education. No more than half of the mandatory continuing legal education requirements (6 hours) may be satisfied by video/audio tape or online instructions.

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Client Service: Multistate Legal Ethics Quiz

Question 1 An overwhelming majority of clients will never complain to their lawyer if they receive poor client service.:

True

False

Question 2 Many lawyers overestimate the importance of their expertise as a factor when clients decide who to retain.:

True

False

Question 3 Most Fortune 1000 clients are satisfied with the service they receive from law firms.:

True

False

Question 4 There is a disconnect between lawyers and their clients regarding their respective perceptions of the level of service that lawyers provide to clients.:

True

False

Question 5 There are no national law firms that are generally acknowledged to have a great reputation for client service.:

True

False

Question 6 Lawyers can always control the results of the matters that they work on.:

True

False

Question 7 Clients rarely have the time or the ability to intelligently evaluate the quality of a legal brief.:

True

False

Question 8 Client service is important because it is the only thing when representing a client that the lawyer has complete control and the client can evaluate.:

True

False

Question 9 Very few ethics complaints relate to client service.:

True

False

Question 10 Lawyers have no ethical obligation to communicate well with their clients.:

True

False

Question 11 Rule 4-200 of the CA Code of Professional Conduct governs fees.:

True

False

Question 12 The key to providing great client service is to effectively manage the expectations of clients.:

True

False

Question 13 It is never a good idea to ask clients what outcome they expect when representing them. The only thing that is important is that the lawyer tell the client the result he/she expects.:

True

False

Question 14 Clients do not care about things such as parking convenience.:

True

False

Question 15 "Cheerleader" lawyers only tell clients what clients want to hear.:

True

False

Question 16 "Chicken Little" lawyers are usually the most successful.:

True

False

Question 17 Lawyers should never ask their clients how soon they expect their phone calls to be returned.:

True

False

Question 18 Hardly any General Counsels believe that law firms pad their bills.:

True

False

Question 19 Using budgets is one frequently used method to manage a client's expectation regarding fees. :

True

False

Question 20 Simply being a smart lawyer doesn't guarantee success; strong interpersonal skills can often be critical to a lawyer's success.:

True

False

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Client Service: Multistate Legal Ethics Quiz

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