Google announced today the addition of, "24 x 7 phone support to small, medium, and large Google Apps for Business customers for all issues affecting the core services." Previously, support was handled via a Web-based support portal or online discussion forums.

Note, this support is only available to those businesses on the paid $50/user/year plan and not businesses using the free Google Apps version of the service. Google Apps customers will continue to have support only through the online discussion forums.

Core services covered by the phone support include:

 

•  
  • Gmail
  • Google Docs
  • Google Calendar
  • Sites
  • Google Groups for Business
  • Google Video for Business

 

 

Portions of this post are adapted from:

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